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SHIPPING FAQS
Do you ship internationally?
International shipping is currently available except to:
- Norway
- Japan
- Denmark
- Sweden
- Australia.
Shipping rates for international orders will be calculated at checkout.
Who handles your international shipping?
We ship all our international orders with Passport, our trusted third-party international shipping
carrier. Passport has a number of shipping partners around the world that handle your local
delivery and ensure your package arrives safely and quickly.
Do I have to pay duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty
Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your
package is not stopped and held by customs.
Please note that duties and taxes assessed by customs vary by country and product.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking
information. You can track the progress of your order directly on your Draft Top tracking page.
When will I receive my order?
We want you to receive your order as fast as possible!
International orders are typically delivered within 8 -14 business days once the order has been
fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your
tracking page.
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just
clearing customs. Occasionally, there may be delays due to customs or weather events. If this
happens, your tracking page will be updated with the latest shipping status.
At any time, if you have a shipping related question you can reach out via your tracking page
(‘Need Help’ button) or via email at help@passportshipping.com.